Black Avenue Athens respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, subscribe to updates, or book transportation services through our website or connected booking tools.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Greek law.
1. Data Controller
Black Avenue Athens
Seizani 16
Piraeus, Attica 18755
Greece
Email:
Phone: +30 697 487 2906
2. What Personal Data We Collect
Depending on how you use our website and services, we may collect the following categories of personal data:
Information you provide directly
- Full name
- Email address
- Phone number
- Pickup and drop-off details
- Flight details or travel details
- Special requests or notes you choose to provide
- Any information submitted through our contact forms
Newsletter and marketing data
- Name
- Email address
- Subscription preferences
- Marketing consent choices, including opt-in and opt-out status
Technical and usage data
- IP address
- Browser type and device information
- Pages visited and interactions on the website
- Cookie and analytics data
3. How We Collect Your Data
We collect personal data when you:
- Use our booking system
- Submit a contact form
- Contact us by email or phone
- Subscribe to our newsletter or promotional communications
- Browse our website and accept cookies or analytics technologies
4. Bookings and Reservation Processing
Bookings on our website may be processed through the external booking platform Iconic Guest. When you make a booking, the information necessary to manage your reservation and provide transportation services may be collected and processed through that platform.
This may include passenger details, pickup and destination information, travel details, and any additional information required to complete the booking and provide the requested service.
Because the booking process is handled through a third-party platform, you should also review the privacy policy of Iconic Guest for information about how they process data on their side.
5. Payments
Online payments may be processed through Stripe. Black Avenue Athens does not store full payment card details on its own website.
When you choose to pay online, payment information is processed securely by Stripe according to their own privacy, compliance, and security standards. We may receive limited transaction-related information such as payment status, transaction identifiers, and customer details necessary for booking confirmation, accounting, fraud prevention, and customer support.
6. Contact Forms and Customer Communication
If you contact us through our website forms, by email, or by phone, we may use the information you provide to:
- Respond to your inquiry
- Provide quotations or booking assistance
- Communicate with you about requested services
- Offer customer support
7. Newsletters and Promotional Emails
If you choose to subscribe, we may send newsletters, promotional messages, service updates, and marketing communications related to our services. Such communications will be sent on the basis of your consent where required by law.
You may unsubscribe at any time by using the unsubscribe option included in the email or by contacting us directly.
8. Cookies and Similar Technologies
Our website currently uses functional and analytics cookies. These technologies help the website operate properly and help us understand how visitors use our website.
In the future, we may also use additional technologies such as marketing, advertising, remarketing, or third-party tracking cookies. Where required, these will only be used after obtaining the appropriate consent.
For more detailed information, please refer to our Cookie Policy.
9. Purposes of Processing
We may process personal data for the following purposes:
- To manage bookings and provide transportation services
- To process payments and booking confirmations
- To respond to inquiries and requests
- To improve website performance and user experience
- To send newsletters or promotional content where permitted
- To comply with legal, tax, and accounting obligations
- To protect our legitimate business interests, including fraud prevention and service security
10. Legal Bases for Processing
Under the GDPR, we rely on one or more of the following legal bases:
- Performance of a contract when processing is necessary to provide booked services or respond to pre-contractual requests
- Legal obligation when we must comply with tax, accounting, or other legal requirements
- Legitimate interests for customer communication, service improvement, security, fraud prevention, and website analytics where appropriate
- Consent for newsletters, promotional communications, and non-essential cookies where consent is required
11. Data Sharing
We may share personal data, only where necessary, with:
- Booking system providers such as Iconic Guest
- Payment processors such as Stripe
- Technology, hosting, website maintenance, or analytics service providers
- Professional advisers, accountants, or legal consultants where necessary
- Public authorities or law enforcement where required by law
We do not sell your personal data to third parties.
12. International Transfers
Some service providers we use may process data outside the European Economic Area. Where that happens, we take appropriate steps to ensure that personal data is protected in accordance with applicable law, including through adequacy decisions, standard contractual clauses, or other lawful safeguards where required.
13. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of data, the purpose of processing, and legal requirements such as accounting and tax obligations.
14. Data Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.
15. Your Rights
Under applicable data protection law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing activities
- Request portability of your data where applicable
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the competent data protection authority
To exercise your rights, please contact us using the details listed above.
16. Children’s Privacy
Our website and services are not directed at children for independent use. We do not knowingly collect personal data from children without the involvement of a parent, guardian, or responsible adult where such involvement is required.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, website functionality, booking processes, or business operations. The latest version will always be published on this page.
18. Contact
If you have any questions about this Privacy Policy or the way we process personal data, please contact:
Black Avenue Athens
Seizani 16
Piraeus, Attica 18755
Greece
Email:
Phone: +30 697 487 2906